Terms of Service – The Bell CRM

1. About These Terms

These Terms of Service ("Terms") form a legally binding agreement between you ("Customer", "you") and ChangeSales Oy ("we", "us", "our"), governing your access to and use of The Bell CRM ("Service"). By registering for or using the Service, you confirm that you have read, understood, and agree to these Terms in full. If you are registering on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity to these Terms.

2. The Service

The Bell CRM is a cloud-based customer relationship management platform designed for solo commercial operators and small sales teams. The Service is provided as software-as-a-service ("SaaS") and accessed via web browser. We reserve the right to modify, update, or discontinue features of the Service at any time, provided we give reasonable notice of material changes.

3. Free Trial

New workspaces receive a 30-day free trial upon registration. No credit card is required to start a trial. At the end of the trial period, continued access to the Service requires an active paid subscription. If no subscription is started, access to the Service will be suspended and all workspace data will be permanently deleted within 24 hours of trial expiry. We will send a reminder email before the trial ends.

4. Beta Program Participants

Users who registered under The Bell CRM Beta Testing Program prior to 1 July 2026 are governed by the Beta Terms of Service for the duration of their beta access period. Upon expiry of their beta access, these Terms apply in full.

5. Subscription and Pricing

The Service is offered on an annual subscription basis. Pricing is seat-based and volume-tiered as follows:

• 1 seat: €180 per year
• 2 to 5 seats: €144 per seat per year
• 6 to 10 seats: €120 per seat per year

The maximum number of seats per workspace is 10. All prices are exclusive of VAT. VAT is applied where required by applicable law. Prices are in euros and charged annually in advance. We reserve the right to update pricing with 30 days notice prior to your next renewal date.

6. Payment

Payments are processed securely by Stripe. By subscribing, you authorise Stripe to charge your payment method for the annual subscription amount at the time of purchase and at each annual renewal. You are responsible for ensuring your payment details remain valid and up to date. In the event of a failed payment, your subscription will enter a past-due state. You will be notified and given the opportunity to update your payment method. If payment is not resolved within a reasonable period, access to the Service may be suspended.

7. Seat Changes

You may change the number of seats on your subscription at any time via the Subscription Management portal.

• Increasing seats: When you add seats mid-cycle, a prorated charge for the additional seats is calculated from the date of the change to the end of your current billing period and charged immediately to your payment method.
• Decreasing seats: When you reduce seats mid-cycle, a prorated credit is calculated for the removed seats from the date of the change to the end of your current billing period. This credit is applied as a balance reduction against your next annual invoice. Credits are not refunded to your payment method or bank account.

Seat changes take effect immediately upon confirmation in the Subscription Management portal.

8. Renewal and Cancellation

Your subscription renews automatically at the end of each annual period unless cancelled before the renewal date. You may cancel your subscription at any time via the Subscription Management portal. Upon cancellation:

• Access to the Service continues until the end of the current paid billing period.
• All workspace data, including contacts, deals, activities, and associated records, will be permanently and irrecoverably deleted within 24 hours of the subscription end date.
• Clerk authentication accounts for all workspace members will be deleted as part of the same process.
• No refunds are issued for unused time remaining in a billing period.

We strongly recommend exporting your data before cancelling. You can do this at any time from Settings in the Service.

9. Refund Policy

All subscription fees are non-refundable except where required by applicable law. Prorated credits arising from seat reductions are applied to future invoices only and are not returned as cash or card refunds. If you believe you have been charged in error, contact us at info@thebellcrm.eu within 14 days of the charge.

10. Your Responsibilities

• You are responsible for all activity that occurs under your workspace.
• You must provide accurate registration and billing information.
• You must use the Service only for lawful business purposes and in compliance with all applicable laws, including data protection laws.
• You must not attempt to reverse engineer, copy, resell, or redistribute the Service or any part of it.
• You are responsible for obtaining any necessary consents before entering personal data about third parties into the Service.

11. Data Ownership and Processing

You retain full ownership of all data you enter into the Service ("Customer Data"). We process Customer Data solely to provide and maintain the Service and do not sell or share it with third parties for marketing purposes. We act as a data processor in respect of Customer Data; you act as the data controller. Our processing activities are described in detail in our Privacy Policy for Service Users.

We use a limited number of third-party infrastructure providers to deliver the Service. A current list of these sub-processors is available at thebellcrm.eu/sub-processors.

12. Data Deletion

Upon expiry of a trial without conversion, cancellation of a paid subscription, or termination of access for any reason, all Customer Data is permanently deleted within 24 hours. No backup copies are retained after deletion. This deletion process is irreversible. You are solely responsible for exporting any data you wish to retain before your access ends.

13. Availability and Service Levels

We aim to provide a reliable and available service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances outside our control. We will make reasonable efforts to notify users of planned downtime in advance. No service level agreement ("SLA") is offered under these Terms.

14. Intellectual Property

The Service, including all software, design, content, and documentation, is owned by ChangeSales Oy and protected by applicable intellectual property laws. These Terms grant you a limited, non-exclusive, non-transferable licence to use the Service during your subscription period. No rights in the Service are transferred to you beyond this licence.

15. Limitation of Liability

To the fullest extent permitted by applicable law, ChangeSales Oy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, loss of data, loss of business opportunity, or loss of goodwill, arising from your use of or inability to use the Service. Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.

16. Warranties

The Service is provided "as is" and "as available". We make no warranties, express or implied, regarding the Service, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free, uninterrupted, or free of harmful components.

17. Termination by Us

We reserve the right to suspend or terminate your access to the Service immediately and without prior notice if you materially breach these Terms, engage in fraudulent activity, or use the Service in a manner that causes harm to us or other users. In cases of termination for cause, no refund will be issued. In cases of termination without cause by us, we will provide at least 30 days notice and a prorated refund for unused subscription time.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email and via an in-app notice at least 30 days before the changes take effect. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you may cancel your subscription before the effective date.

19. Governing Law and Disputes

These Terms are governed by the laws of Finland. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Helsinki District Court, unless mandatory consumer protection law in your country of residence requires otherwise.

20. Contact

For questions about these Terms, billing, or your subscription, contact us at info@thebellcrm.eu. ChangeSales Oy, Helsinki, Finland.